FREQUENTLY ASKED QUESTIONS
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What if I don’t like the product?
vYour satisfaction is our top priority! If you’re not completely happy
with your purchase, we offer a full refund. Just contact us at
info@chicsecret.co, and we’ll handle everything.
What makes ChicSecret different?
Besides offering beautiful, personalized jewelry, we are committed to the environment. With every purchase, we plant a tree, contributing to a greener planet.
Can I personalize my jewelry?
Yes! Most of our products are customizable with names, dates, or even photos. You can create the perfect gift with a personal touch.
How can I contact customer service?
Our team is here to help! You can reach us at info@chicsecret.co, and we’ll be happy to assist with any questions or concerns.
What’s the shipping cost?
We know no one enjoys paying for shipping, but we believe in transparency. Unlike big retailers that hide shipping costs in product prices, we charge a flat rate of $9.90 for orders under $50. For orders of $50 or more, shipping is on us as a thank you for supporting our mission to create a sustainable planet. Delivery times depend on your location, and we ship Monday to Saturday, excluding holidays. For questions, feel free to reach us at info@chicsecret.co.